Is your TCL TV not connecting to the WiFi? Here is a list of reasons why TCL TV is not connecting to WiFi and possible solutions to fix it. Check it out!
TCL is a Chinese electronics corporation best known for their vast range of home entertainment units and TVs. TCL’s Smart TVs are quite sought after as they are not only affordable, but offer users the complete entertainment experience.
TCL TV also includes WiFi connectivity to immerse the TV in today’s technology world. However, a large number of reports have recently come in from consumers who are unable to connect the TV to the WiFi.
We will present you with a variety of possibilities that have been tested to solve the problem for the majority of our users in this article.
In addition, we will inform you of the possible causes of the TV’s WiFi problem.
Table of Contents
Why TCL TV Is Not Connecting To WiFi
According to our analysis, the problem’s source is not specified and could occur for a variety of causes. Among the most notable examples are:
- Outdated Firmware: If your television’s firmware is outdated and has not been updated to the most recent version, it may not work properly. This is because the television needs to be updated to the most recent firmware in order for all of the settings to be configured properly depending on the region.
- General bug: There have been numerous reports of a general bug with the software of the TCL Smart TVs in which the network settings are corrupted and must be reset in order for the connection to work properly if the TV is shut off through the remote for a period of more than 10 to 15 minutes.
- Mac Address Block: Every device that connects to the Wi-fi router uses a unique address. That IP may be prohibited from connecting to the Wi-fi router at times, either by the user or by the ISP. If this is the case, the TV will be unable to connect to the Wi-Fi router until the ISP removes the restriction.
- DNS Settings: In some circumstances, the DNS settings on the TV are incorrectly configured, resulting in a dispute between the Router and the TV when connecting to the internet. In order for the internet to connect successfully, the user must manually update the settings.
We’ll get to the solutions now that you have a basic understanding of the nature of the problem. To minimize disputes, it is recommended that you try these solutions in the order they are presented.
Solutions For Fixing Connection Issues Between TCL TV And WiFi
Solution 1: Restart your TCL TV
Because of a fault in TCL TVs, the network settings are sometimes corrupted if the TV is turned off using the remote and remains off for more than 15 minutes.
As a result, in this phase, we will restart the TV in an unusual manner that will reset certain settings. To do this:
- Turn on the television as usual and leave it on for 5 minutes.
- Instead of using the remote to turn it off, simply unplug the cable from the wall.
- Wait at least 20 minutes before restarting it.
- When prompted, enter your Wi-fi password and check to see if the problem persists.
Solution 2: Restart your Wi-Fi Router
It’s also conceivable that the internet is having problems, and the Wi-fi service isn’t working properly, or that the DNS settings on the router are preventing the TV from connecting to the internet.
As a result, in this step, we will power cycle the Internet Router fully. To do this:
- Turn off the Internet Router’s power.
- Wait at least 10 minutes before turning the power back on.
- Wait for the Router to load the internet settings; if internet access is permitted, connect the TV to the Wi-fi and observe if the problem persists.
Solution 3: Change your Internet Connection
If the Internet Router has blacklisted the Mac address of the Television, you will be unable to access the router’s Wi-fi connection.
As a result, we’ll check to verify if that’s the case in this step. To do this:
- Turn on the TV and go to the Wi-fi Settings.
- Take out your phone and enable the Hotspot.
- Activating the mobile hotspot
- When the name of the mobile hotspot appears in the list of possible connections, connect to it and check to see whether the problem persists.
- If the TV is properly connected to the mobile hotspot, the internet router is most likely blocking the TV’s Mac Address.
- You can contact your ISP to have the television’s Mac address unblocked.
Solution 4: Check for a Firmware Update
The device’s firmware must be upgraded to the most recent version based on the TV model and region.
If the Firmware is not updated, you will have problems connecting to the internet. We will use a computer to get the correct firmware for your device because you cannot connect to the internet. To do this:
- Switch on your Philips TV and navigate to the Settings page
- Tap on Update System
- Click on Check for Updates
- Once the update has been located, tap on Download & Install
Solution 5: Refresh the DNS Settings
The DNS settings on your television are most likely interfering with your internet router and preventing you from connecting to the internet. As a result, in this step, we will re-initialize the internet settings. To do this:
- On the remote, press the “Menu” button, followed by the “Settings” button.
- Choose “Network Configuration” and then “Advanced Settings.”
- Select “IP Settings” from the “Start” menu.
- Now, pick “DNS mode,” make sure the green checkmark is on “Manual,” and press “OK.”
- Enter “8888” and press “OK”.
- If the problem was with the DNS settings, you should now have internet connectivity, and you may use the “TCL Hub” button to automatically update the television and reset old programs.
Solution 6: Perform a Hard Reboot of your TCL TV
To resolve this issue, you may need to do a hard reboot on your television. Follow the instructions below to do a hard reboot.
- Switch on your TCL TV
- Click on Settings and navigate to General
- Tap on Restore/Reset
- Finally click on Factory reset everything and enter the code that is displayed to complete the reboot.
Before you begin troubleshooting the Wi-fi on your TCL TV, make sure no accessories are connected to the TV.
Furthermore, it is a good idea to eliminate any unnecessary devices from the network. Check to see if connecting the TV to a power source in another room solves the problem (or using a different power adapter).
Solution 7: Edit the Router Settings
If the TV connected fine when utilizing a mobile hotspot, the problem is most likely due to incorrect router configuration. You might attempt the below-mentioned user-reported configurations to resolve the issue. We will only provide a basic overview of the reported solution in this post; you may need to delve deeper to make it work for you.
- First and foremost, ensure that your router’s firmware is up to date, and then check to see if the Wi-Fi problem has been resolved.
- Check to see whether the TCL TV’s MAC address is not blacklisted in a parental control or ISP management application. Also, ensure that the router’s MAC filtering is not the source of the problem. Additionally, see if adding the TV to the Trusted Devices list in the router settings solves the problem.
- If your router supports multi-band (2.4 GHz or 5 GHz), see if removing one of them (ideally 2.4 GHz) or using alternate names for the bands solves the problem.
- Check to see if the Wi-Fi channel isn’t overcrowded (you can use an application to scan for the Wi-Fi channels usage in the area). If this is the case, changing to a different Wi-Fi channel (for example, channel 11) may resolve the issue. Also, check sure that Automatic Channel Switching is turned off. If you’re using the 5 GHz spectrum, make sure you’re on a non-DFS channel.
- Check to see whether changing the Wi-Fi mode to Legacy, G, N, or Auto fixes the problem.
- Enable UPNP in the router settings to see whether that was the source of the problem.
- Check to see if your router has a built-in firewall; if so, disable it (at your own discretion, since it can be a security concern) and see if that was the source of the problem. If this is the case, be sure to exclude the resources required by the TV from the firewall settings.
- Check to see if your router supports the Smart Wi-Fi/Smart Connect/Smart Assistant feature; if so, disable it and recheck to see if the problem has been rectified. If the aforementioned feature is already deactivated, see if activating it solves the problem.
- Disabling Auto-Optimize Network/Channel Optimization in the router options should resolve the issue.
- Disable Network Auto-Optimization.
- Make sure the ‘Connect High-Performance Devices to 5 GHz Only’ function is turned off in the router’s settings.
- Disable Up-link Connectivity Monitor to see if the Wi-Fi problem is resolved.
- Disable Roaming Assistant to see if the Wi-Fi fault is resolved.
You may easily follow the steps outlined above to resolve the issue of TCL TV Not Connecting to Wi-fi and establish a secure connection between the TCL TV and your WiFi. However, if you are still experiencing problems after attempting all of the actions outlined above, you can contact the manufacturer.
There could be a manufacturing issue with either the TV or the modem. In such a circumstance, you may obtain a suitable replacement or seek technical support.